Support
How Can We Help?
If you have any questions, suggestions, or need technical support regarding Visaely, you can contact us through the following channels.
Contact Information
Frequently Asked Questions
Does Visaely issue visas?
No, Visaely does not issue visas. We are simply a tool that helps you organize your visa application process and track required documents. Visa decisions are made entirely by the relevant countries' consulates and official authorities.
Is my data safe?
Yes, the security of your data is our priority. All your personal information is encrypted and stored on secure servers. For detailed information, please review our Privacy Policy.
How can I delete my account?
To delete your account, you can use Settings → Account → "Delete My Account" option within the app or visit our account deletion page.
Response Times
We typically try to respond to messages sent via email within 24-48 hours. Response times may be slightly longer on weekends and public holidays.
For urgent matters, please indicate by writing "URGENT" in the email subject line.
Important Reminder
Visaely is not a visa consultancy company. We are simply a technology platform that helps you organize your visa application process. For official procedures related to your visa application, please contact the relevant country's consulate or official visa centers.