Support
How Can We Help?
If you have any questions, suggestions, or need technical support regarding Visaely, you can contact us via the following methods.
Contact Information
Frequently Asked Questions
Does Visaely grant visas?
No, Visaely does not grant visas. We are a tool that helps you organize your visa application process and track necessary documents. Visa decisions are made entirely by the consulates and official authorities of the respective countries.
Is my data safe?
Yes, the security of your data is our priority. All your personal information is encrypted and stored on secure servers.
How can I delete my account?
To delete your account, you can use the Settings → Account → "Delete My Account" option within the app or visit our account deletion page.
Response Times
We usually try to respond to emails within 24-48 hours. Response times may be slightly longer on weekends and public holidays.
For urgent matters, please specify "URGENT" in the email subject.
Important Reminder
Visaely is not a visa consultancy company. We are just a technology platform that helps you organize your visa application process. For official procedures regarding your visa application, please contact the consulate or official visa centers of the relevant country.